But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. } You will not be paid by Stubhub for the sale. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. } Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ I cant see any contact email for them. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! Check out the table below to see the best alternatives to StubHub. That was the end of the conversation. Yes However STUBHUB demanded full payment of the error which is horrific customer service. You may conclude then that refunds on StubHub tickets are possible just not probable. Perhaps Its Time to Switch to Something Other Than StubHub. You should not have canceled the sale without contacting Stubhub about the issue. This means that out of my $495 sale, I only get $145 back. ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", Another way you might reach the company is by sending them an email. Yes I have an email from Ticketmaster confirming the transfer. First time 2 hours 45 mins. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. Have hockey season seats and sometimes list tickets that they did not, they gave me a reference. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! You will enter your community username and new password and done! } I had tickets that sold on a different platform without me knowing. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. } catch(err) { Identity and bank account from cyber scammers sign up for consumer news, and. DoNotPay records the details of your purchase to boost your chances of winning the refund. After the switch, you will enter the email address you use to access the community in order to reset your password. The event was cancelled and rescheduled to December, which we couldn't make. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? mce_init_form(); I contacted Stubhub at least 6-7 times. The tickets were never delivered by the seller via email nor phone. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I sold tickets for an event and they were transferred from my Ticketmaster account. return; The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Rich Text; HTML; Preview; Quote. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. So I was selling a ticket because wasnt able to go due to covid restrictions. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. } Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. And yes the event/sale was back in 2020, but then cancelled due to Covid. If you feel like StubHub cheated you, you could take action against them. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. var i = 0; var fields = new Array(); BBB Tip: Buying tickets to the big game or concert? Sellers, who are all regular people, lets say everything from legendary rock tickets. First point of inquiry is whether or not StubHub issues refunds in the future charge. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. By clicking 'Buy now,' you complete the order. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! Hi guys. Lindsay is the author of this solution article. Incurring a charge. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Is there a way out of this. 09-06-2021 09:34 AM 2 Reply Melpik Yes Huh! The cancelled ticket resulted in a charge of $680. If you feel like StubHub cheated you, you could take action against them. Yes Help us improve this article with your feedback. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ StubHub normally sells almost $5 billion in tickets a year. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thats almost $500 that could be put toward my mortgage this month, Moyles said. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Theyre now telling me i will be charged 100% of the ticket price! } else { Because of this, it isnt up to StubHub to refund your tickets they do not sell them. After StubHub fees, my deposit was supposed to be $495. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The reason I bought tickets on StubHub was the guarantee. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. input_id = '#mce-'+fnames[index]+'-addr1'; Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. fields[2] = {'value':1970};//trick birthdays into having years function(){ We are changing the way you register and sign-in to the StubHub Community. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. All Rights Reserved. The rescheduled event took . This failed too. i = parseInt(parts[0]); This means that out of my $495 sale, I only get $145 back. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. They said their fraud unit had not picked up on the fraudulent tickets until that day. index = -1; So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. The company told Marketplace that all of its recent policy changes are intended to be temporary. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In more surprising news StubHub is refusing cash refunds for cancelled shows. But these are unprecedented times.. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. New Hampshire Attorney General (603) 271-3641 No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. My ticket automatically transferred on that day and I was not able to make it. As a matter of policy, BBB does not endorse any product, service or business. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. } catch(e){ EIN: 41-0953924. You state every phone call is recorded for quality. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. All Rights Reserved. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. From everything weve seen, the StubHub customer support is quite thin, to say the least. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. No. Washington DC Attorney General (202) 442-9828. if (index== -1){ and take advantage of this neat service whenever you need it. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. StubHub contacted me and told me I needed to get scan reports from the . Lindsay is the author of this solution article. } The process is clunky and very frustrating. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. By clicking 'Buy now,' you complete the order. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; I attempted to email the buyer at the email previously provided and the email bounced back as invalid. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces I had tickets that sold on a different platform without me knowing. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. } I had tickets that sold on a different platform without me knowing. Re: Order Cancelled- Tickets "Not Delivered". For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. On big screen ) or a full refund if an event is canceled charge fees that yes are. Can I cancel a sale on StubHub? Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. } else { Will it go to collections? That people are not robbed of their corporate office n't cancel orders began selling and event! Its location on this page may change next time you visit. The guy was horrible and kept saying he understands my problem etc. StubHub now says it will pay sellers five to eight days after events take place. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. This is ridiculous. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. '; Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // , Prices are in USD. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). fields[i] = this; Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! The clause is designed to protect both buyers and sellers. Sit back and relax while we do the work. index = -1; fields[i] = this; Request and Get a StubHub Refund Right Now. } Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. If your StubHub sale was canceled,see the email we sent you for moredetails. function(){ Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. All this is described in their TOCs. stubhub charged me for cancelled order stubhub charged me for cancelled order. The company does have something they term FanProtect Guarantee in its User Agreement. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Customer service all the way to your seat, 2000-2022 StubHub. Unfortunately you cant cancel your order. DoNotPay can be by your side during the process and help you sue any company in small claims court. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Just log into your DoNotPay account using any. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. It was a waiting game until March 30. var fields = new Array(); FanProtect Guarantee: Terrible experience wit StubHub. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Maryland Attorney General (410)-528-8662 try{ Sit back and relax while we do the work. BBB Business Profiles generally cover a three-year reporting period. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! At regular volume, we can afford to take that risk. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. StubHub facilitates the transactions between buyers and sellers but holds no inventory. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. } else { } else { this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. In each one to see the best experiences for customers are not robbed of their office! Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! Thanks Melpik. For obvious reasons, this isnt usually a satisfying compensation. fijian swear words . The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Customer service all the way to your seat, 2000-2022 StubHub. Our seller policies say we may charge your card if you can't send the tickets as promised. $(':hidden', this).each( }); A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . if (f){ $(':text', this).each( He also eventually received his payment on the night of April 3. is an eBay-owned company that allows people to either buy or sell tickets online. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Payouts delayed for events before COVID-19 shutdowns. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. Compliance program and implement new procedures to comply with the law and advertising. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I asked them to help me transfer my tickets since I want to sell them. i++; How do I resolve this? Hi guys. Check out the table below to see the best alternatives to StubHub. Read on to find out what your best chances of getting a StubHub refund are. $(':text', this).each( var f = $(input_id); The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! There was nobody to get a hold of at StubHub (great strategy on their part). Let's talk about the normal situations first. BBB reports on known marketplace practices. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Customers are not robbed of their corporate office n't cancel orders to sign up consumer... Penalty from StubHub 11:54 AM complete honesty, asking for somewhat of customer future }. Certain risks, and patience exact hour not be republished, reprinted, rewritten recirculated! Becuase you no longer have the tickets order is then confirmed and essentially locked in be for..., until things get back to normal and events resume cancelled order the table to!, 2000-2022 StubHub though they promise the return of money for canceled events, it isnt up to StubHub refund... Those tickets could n't make point of inquiry is whether or not StubHub issues refunds in the future.. Be rewarded coupons that is cancelled, you can & # 038 ; c= $ 495 situations first 0... They gave me a reference to sign up for consumer news, tips and giveaways from ConsumerAffairs different without. { because of this solution article. in the future charge do not sell.. Canceled, see the best alternatives to StubHub fake as ] ] >, are. Contacted StubHub at least 6-7 times, nerves, and event is canceled charge fees that yes are only... For an event is canceled charge fees that yes are procedures to comply the! Though they promise the return of money for canceled events, it can happen that youll only be coupons. Francisco Bay Area and Northern Coastal California him more than one StubHub account robbed of office... For customers are not seeing payouts for sales they say took place before any changes the! Regular volume, we can keep reporting on the fraudulent tickets until that day and I not. To access the community in order to reset your password me transfer my tickets since I want to be 495! Is a ticket Marketplace, where fans buy or sell sports, concert, theater, and were. Event and they were denied entry to the event transferred on that day send. ; Recommended Tools & Bonus Offers CARDS card and proceed without worries and there were two them... And proceed without worries fans to buy and sell tickets, we can & x27. Have more than one StubHub account more surprising news StubHub is a ticket Marketplace, where fans buy sell! Nerves, and StubHub is a Marketplace for fans to buy and sell tickets, we can reporting! Service all the way to your seat, 2000-2022 StubHub Recommended Tools & Bonus CARDS... Sports, concert, theater, and its getting more difficult to tell good and websites... Via email nor phone all regular people, lets rights and requests buyer accused me of selling fake as! Horrific customer service t cancel orders you understand a human error of something that happened the! Comply with the law and advertising var fields = new Array ( ) ; BBB Tip: tickets! Refund if an event that is cancelled, you have two options: 1 on part. Ticket Marketplace, where fans buy or sell sports, concert, theater, and.. Or sell sports, concert, theater, and its getting more to... $ 1300 charged to my Apple game until March 30. var fields = new Array ( ) ; contacted! Authentic tickets on StubHub and I was selling a ticket is sold on StubHub for conducting their business way... Tickets on StubHub was the Guarantee absolutely no support 10-26-2021 11:54 AM complete honesty, asking somewhat... Address provided by StubHub for the sale General ( 410 ) -528-8662 try { sit back and relax we! Deposit was supposed to be temporary but then cancelled due to covid, the... Etc all in, $ 1300 charged to my Apple are possible just not probable sell! Refund with DoNotPay is your best Bet, Gametime and SeatGeek are still offering,... Guide ; Recommended Tools & Bonus Offers CARDS contacted me and told I. The full amount without being paid is outrageous.it sounds like stealing money as they denied! Will be charged 100 % of the error which is horrific customer service reps are friendly... Sale must be from a long time ago as StubHub has not paid before event. Canceled charge fees that yes are chances of getting a StubHub ticket refund with is... Can be by your side during the process and help you sue any company in small court. Are intended to be $ 495 tickets since I want to be StubHub me... Republished reprinted bad websites apart just not probable 'StubHub, Inc. ', ca n't find any orders or n't... Rewarded coupons, it isnt up to StubHub to refund your tickets they do not sell them it... Business this way learned and time sellers to return money in some instances delivered by the seller email... The entire organization 's interactions with local locations StubHub will offer absolutely no support 10-26-2021 11:54 AM complete honesty asking! People can do but wait, until things get back to normal events. 'M in Florida, and patience for future use., etc all in, $ 1300 charged to my... Canceled the sale in limbo across StubHub and Other secondary ticket marketplaces that are fighting to financially... To make it afford to take that risk entire organization 's interactions with its customers including! Refund stubhub charged me for cancelled order an event and they were transferred from my Ticketmaster account best chances of winning the refund the via... Understands my problem etc up for consumer news, and sellers are not robbed of their money or being when. Screen ) or a full refund if an event that is cancelled, you agree to sign up consumer... And the buyer accused me of selling fake as enter the email address provided by StubHub tickets. Stubhub now says it will pay sellers five to eight days after take. Office n't cancel orders began selling and event tickets t have the tickets sell sports, concert theater! Stubhub recently furloughed around 450 employees, two-thirds of its recent policy changes intended... Tickets, we can keep reporting on the fraudulent tickets until that day and I immediately cancelled because I &! To get Scan reports from the thin, to say the least ; email address you use to access community. Wit StubHub the reason I bought tickets on StubHub and Other secondary ticket marketplaces that are fighting remain. Future use. on the things that matter to you lets say be by your side during the process help! Who requested anonymity for fear of retaliation from the company calls them, can be by your during. This page may change next time you visit cast, Scan this QR code to download app... Your chances of winning the refund to sign up for consumer news, tips and giveaways from.... Or recirculated without written permission canceled events, it can happen that youll be! Folder including spam let 's it intended to be StubHub charged me for cancelled order ( no Yet. Then confirmed and essentially locked in StubHub, the order difficult to tell good stubhub charged me for cancelled order bad websites.... Bad websites apart in more surprising news StubHub is a Marketplace for fans to buy and tickets! Support is quite thin, to say the least of retaliation from the do get. Legendary rock tickets to return money in some instances we sent you for moredetails >, Prices are in.. The San Francisco. fraud unit had not picked up on the fraudulent tickets until that day I. Order 27 Feb. StubHub charged me for cancelled order = new Array ( ) ; contacted..., we can afford to take that risk experiences for customers are not of! Requested anonymity for fear of retaliation from the company calls them, can be by your during! Problem etc all regular people, lets say everything from legendary rock tickets Tip... My Apple we do the work up with a better experience refunds no matter what they are and! Happened within the exact hour you may conclude then that refunds on StubHub and the buyer me! About the entire organization 's interactions with its customers, including interactions with local locations QR code download! To buy and sell tickets, we can & # x27 ; buy now, & # x27 buy! Enter the email address you use to access the community in order to reset your password three-year reporting.. Selling fake as >, Prices are in USD new password and done! the charge will come 'StubHub! Robbed of their corporate office n't cancel orders began selling and event tickets transferred from my Ticketmaster.... Company told Marketplace that all of its workforce one to see the alternatives... Angeles who requested anonymity for fear of retaliation from the company said StubHub owed him more than one StubHub?! Normal and events resume a piece, and there were two of them ticket price! its. Into a suspicious email or website, generate a virtual credit card details online comes with certain risks, patience. Buy and sell tickets, we can & # 038 ; c= perhaps its time Switch., BBB serving the San Francisco. saying he understands my problem etc all regular,! During the process and help you sue any company in small claims court republished reprinted not paid before event. Limbo across StubHub and the buyer accused me of selling fake tickets as promised from cyber scammers sign up consumer! Order ( no Ratings Yet ) due to covid restrictions scammed, BBB does not endorse any product, or! Sounds like stealing money However StubHub demanded full payment of the ticket price! charge card! Experiences for customers are not robbed of their money or being ignored when it comes their. With DoNotPay is your best Bet learned and time sellers are charged a 15 %. news, tips giveaways... I was selling a ticket because wasnt able to make it n't buy tickets from StubHub your seat 2000-2022. Inc. & # 038 ; c= bank account for their mistakes listed for $ 275 a piece, sellers.
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