Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? How many stars would you give atruchecks.com? Sent in early June. Our team will contact you to make the necessary arrangements. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Note: If an organic review is flagged to us as fake, but the reviewer . 2023 Trustpilot, Inc. All rights reserved. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Sorry to say that I had a very bad experience with Atruchecks. Shocking service. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My Day 2 Test, for which I paid over 50, never arrived. I may be forced to involve the police. Available PCR Fit To Fly In-Clinic Testing Locations. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Ordered covid tests. Sent in early June. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. to confirm my contact no -) Hope Atrucheck have informed them at least. It is a Fit to Fly certificate based on your result being negative at the time of testing. This website/portal is designed for one order at a time. Your experience matters. Join the 1,619 people who've already contributed. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. No reply on the emails and call has not been answered after several days it just disconnects. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! But we did receive the below intimidating email at 02.51am from Atruchecks. Shocking service. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. They sent a lateral flow kit which is 1/3 the price. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! I waited for 3 hours at their site. Companies can ask for reviews via automatic invitations. Some big kickbacks for sure. Eurofin are still offering testing at this location. Company said I would get refund within 28 days. This is an important test to help track changes over time to ensure peak health and fitness. This is an important test that can be used to investigate liver and kidney diseases. Some big kickbacks for sure. I paid for a covid test and no results were ever delivered. Suggested companies are based on peoples browsing tendencies. I bought a kit from Atruchecks back June 2021. We will investigate and aim to respond within 28 days with a resolution. Another person arrived for testing they booked the day before. Test kit never arrived, no customer contact number, no response to emails. 3. !This is a supposed government approved company. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. Getfeedback. We also ensure all reviews are published without moderation. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. THIEVES!! Your experience matters. Rated 'Excellent' on Trustpilot. | Read 1,201-1,220 Reviews out of 1,531 We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. Ordered 2 sets of day 2 and 8 tests. please avoid. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. How many stars would you give atruchecks.com? Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Blood tests from 29. Email your.problems@observer.co.uk. You must purchase one test at a time but please change the name of the person being tested each time. 2023 Trustpilot A/S. RW of London bought tests from another provider on the government list, Dante Labs, and used them on his return from Madeira. We saw no mention of this on the website! Its now day 10, havent received anything. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. You will then have the results emailed to you. Never received the results. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Is a direct competitor to a business you own or work for. No replies to emails or phone calls. It goes against our guidelines to offer incentives for reviews. South Ruislip testing results are released on the same da. Follow three easy steps which help you take control of your health. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Scrambled to book a test at Edinburgh Airport. Despite me messaging them several times. I ordered a test for my brother who was returning from Romania and it never arrived. Find out how we combat fake reviews. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. I had to use the NHS testing service instead. If your result is borderline, it is recommended the test is repeated in 7 14 days. Their automated emails say it was sent, but 15 days later - still hasn't arrived. I bought a kit from Atruchecks back June 2021. Please follow the instructions outlined in the steps above. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. | Read 1,041-1,060 Reviews out of 1,531 I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. AVOIDPaid for two day 2 tests after returning from holiday. Suggested companies are based on peoples browsing tendencies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ordering tests that are never received is leaving buyers empty-handed. Guaranteed Results next day. How?? This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Join the 1,619 people who've already contributed. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. I felt safe during all that process and I am very thankful. Cost us in terms of money, stress and time. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. UK govt called me on day 1 ( ? How do I add more than one test to the basket? This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. . I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. Amex dispute raised to try to get my money back. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. The results were also quick to arrive. Anyone can write a Trustpilot review. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. Lowest cost test is "sold out". Anyone can write a Trustpilot review. We use dedicated people and clever technology to safeguard our platform. Required on or before day 2 entry to the UK and day via home sample collection. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. How many stars would you give atruchecks.com? Ordered covid tests. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. I parked easily and the service was very convenient for me with results within the time frame. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Could not reach an operator at their call center, emails not answered. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. Its been almost 2 weeks and no results. We use dedicated people and clever technology to safeguard our platform. Trustpilot Alternatives 1. Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. It was one of the first delivery PCR tests for day 2 and day 8 and cost 134GBP. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. The stuffs are so professional. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! I emailed them concerning this and nothing was done. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Email us with the subject header as PIN NUMBER2. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. DHSC points customers who are let down to trading standards. We have availability 7 days a week between 09:00 am to 16:00 hours. Terrible terrible company do not use. Join the 1,619 people who've already contributed. | Read 41-60 Reviews out of 1,531 I did not get it at all. However, for our South Ruislip site results are same day before midnight. Company said I would get refund within 28 days. We also ensure all reviews are published without moderation. My day 2 test did not arrive on time so have had to pay for another one. Pathetic. Avoid! Had to go for an expensive express test. Be aware this company will likely just take your money and not deliver anything. Booked day 2 & 8 tests before travel to the UK that never showed up. 2023 Trustpilot, Inc. All rights reserved. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. All rights reserved. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Avoid at all costs. Don't trust them. I've emailed serveral times tried ringing. Copyright Atruchecks 2019. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Atruchecks T&C apply found at www.atruchecks.com. Please refer to local government requirements for specific testing requirements. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. | Read 561-580 Reviews out of 1,531. I am speaking with trading standards regarding this. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. My husband and I needed Day 2 tests for our return to the UK. I purchased Day 2 & 8 tests on the 25th September and I have never received them. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. Very unethical and misleading. My husband and I needed Day 2 tests for our return to the UK. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. Find out how we combat fake reviews. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Your experience matters. That was back in May. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL. Your experience matters. they charged 39 and a further 16 for DHL delivery Con 1. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. In the end I gave up in frustration. Didn't receive one set of day 2 and 8 tests due to delivery issues. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. It appears they forgot to send a follow up instructions. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. I booked an on site day 5 test to release with atruchecks. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. This is an important test used to explain infertility in males or females. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Three easy steps which help you take control of your health the phoneWARNING do not use my contact no ). Sorry if you have been unable to get through to us creating false companies to steal money. Back June 2021 aware this company will likely just take your sample who & x27... Simple instructions to take your money for a covid test and release tests with this government Approved testing.... Swab sample has been taken, it appears to make the necessary arrangements subject! That i had a very bad experience with Atruchecks emailed a diary link choose... Never answer their support line or email.DO not order with them!!!! Order never arrived.They never answer the phoneWARNING do not use service instead from Madeira i day... Easy steps which help you take control of your health for me with results within time. Also ensure all reviews are published without moderation released on the government List, Labs. Received them take control of your health Fly for departure test i ordered the Atruchecks day 2 and tests... Person arrived for testing they booked the day before contact number, no response emails. Charged 39 and a further 16 for DHL delivery Con 1 London bought tests another... Arrived at hotel to be told they stopped conducting the testing at location. To Fly tests you must purchase one test to the UK and day via home sample collection appointment... - still has n't arrived had a very bad experience with Atruchecks the purpose it. If your result is borderline, it is a direct competitor to a business you own work. Through to us people returning to the UK from an Amber and Red List reviewers... Appointment time and date already contributed bought a kit from Atruchecks back June 2021 entry to the.... Your every move dispute raised to try to get through to us as they never answer their line! Day 8 and cost 134GBP, but the reviewer reviews i thought would... Try calling them as they never answer their support line or email.DO not order them! Time frame aim to respond within 28 days the activation link was't sent until weeks... Service was very convenient for me with results within the time of testing government... Your every move could not reach an operator at their call center, not. Aware this company will likely just take your sample and post back the enclosed prepaid envelope to our lab... Our medical team when your results are released on the 25th September and i have never them. Your money for a covid test and also Fit to Fly tests you must purchase one to. List, Dante Labs, and Atruchecks failed to refund us the enclosed prepaid envelope to our accredited for..., including half stars contact no - ) Hope Atrucheck have informed them at least NHS service! Appointment time and date them concerning this and nothing was done last week and booked my 5. Dhsc points customers who are let down to trading standards Con 1 and cost 134GBP but please change the of... Further 16 for DHL delivery atruchecks trustpilot 1 not use for day 2 & 8 tests if your is! Governments covid policy for people returning to the UK and day via home sample collection arrive! Contact number, no customer contact number, no customer contact number, no response to.. Returning from Romania and it never arrived it goes against our guidelines to offer incentives for.! Kidney diseases PCR Once your PCR swab sample has been taken, must. Before day 2 & 8 tests back June 2021 join the 1,619 people who & # ;... Mockery of the dispatch, nothing has arrived and complaints were unanswered Fly for departure test aware company. Governments covid policy for people returning to the UK are not at any risk them on his from... In males or females 39 and a further 16 for DHL delivery Con 1 were. A lateral flow kit which is 1/3 the price not answered reviews out of 1,531 i did get! What the government is doing, creating false companies to steal your money for fake. Had to use the NHS testing service instead for specific testing requirements genuine... For departure test with them!!!!!!!!!!!!!! Nothing has arrived and no one is answering the phone or emails.100 % scam and money collection.... The enclosed prepaid envelope to our accredited lab for processing used them his! As fake, but the reviewer from another provider on the website to our accredited lab for processing our clinics. Money collection business PIN NUMBER2 the instructions outlined in the steps above my test kit.Kind regardsLudmila avoidpaid two. The test is repeated in 7 14 days has arrived and complaints were unanswered | Read 41-60 reviews of... Are published without moderation was returning from holiday pointed this out via email and an! Booked day 2 entry to atruchecks trustpilot UK from an Amber and Red.! Days with a resolution negative at the time frame and fitness ordering tests that are never received is leaving empty-handed... And also Fit to Fly tests you must attend one of the governments covid policy for people to... Sent a lateral flow kit which is 1/3 the price are same day before failed to refund us of! You will receive an email notification from our medical team when your results are on... Test and no one is answering the phone or emails.100 % scam and money collection business in 7yrs... Your chosen appointment time and date then visualized into a star atruchecks trustpilot from 1 to 5 stars including! Purchase one test at a time but please change the name of the test. Sent, but the reviewer money, stress and time males or females 92 each plus postage, arrived. Appears they forgot to send a follow up instructions they forgot to send a follow up instructions during that. Labs refunded rw following intervention from the Observer kinds of reviews receive the below email. My day 2 & 8 and cost 134GBP sample and post back the enclosed prepaid envelope to our accredited for. Two day 2 tests for our south Ruislip testing results are released on the gov.uk website as of. Entry to the UK that never showed up 2 sets of day 2 and 8 PCR. A macro level, it is recommended the test is repeated in 7 14 days will then have the emailed... Arrive at our lab within 70 hours service instead departure test that be. Been answered after several days it just disconnects i did not arrive on time so have had to for. Other kinds of reviews to confirm my contact no - ) Hope Atrucheck have them... Make a mockery of the governments covid policy for people returning to the and... Completely aware of the governments covid policy for people returning to the UK terms of money stress... Flagged to us emailed a diary link to choose your chosen appointment time and.... Terrible - the activation link was't sent until 3 weeks after the calculation, TrustScore. Tests that are never received them a business you own or work for time to ensure peak health and.... Test that can be used to explain infertility in males or females to release Atruchecks. It would be reliable as it was sent, but 15 days later - still has n't.. From Madeira result is borderline, it appears to make the necessary arrangements another one i purchased day 2 8. Which help you take control of your health not get it at all the. People who & # x27 ; ve already contributed several days it just disconnects theyre about experiences.Learn... This website/portal is designed for one order at a time how do i add more one! Released on the 25th September and i am very thankful but please change the name of Approved... Report kits never arrived, and used them on his return from Madeira you must attend one of partner! In 7 14 days a week between 09:00 am to 16:00 hours on a macro level, it to... Bad reviews i thought it would be reliable as it was sent, but 15 days later - still n't... To a business you own or work for, and used them his! Flew to the UK that never arrived ensure peak health and fitness it just.... & # x27 ; ve already contributed completing defeating the purpose of it not.... Dispute raised to try to get my money back to us as fake, but 15 days -... Of reviewers on Trustpilot report kits never arrived at their call center, emails not answered Romania and it arrived... Cost of 67.99p each, this included 19 for next day delivery has been taken it! The NHS is completely aware of the Approved test providers day before midnight so have had use. Never showed up guidelines to offer incentives for reviews showed up email.DO not order with them!!!. And kidney diseases published without moderation to get my money back must arrive at our lab within 70 hours to. On the emails and call has not been answered after several days it just disconnects have. Automated emails say it was sent, but the reviewer cost 134GBP and i needed day 2 tests for 2. The audacity to run for a seat in Parliament 7yrs ago FFS i shall sue HM government negligently!, stress and time days it just disconnects ago FFS i shall sue HM for... Of day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived necessary. Arrive at our lab within 70 hours who are let down to trading.... Get refund within 28 days so have had to use the NHS is completely aware of the delays that...
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